Cancellation & Refund Policy

Cancellation Policy

• Cancellation or change of products will be accepted only within 24 hours of placing an order. Post 24 hours a Cancellation Fee of 10% on the final product price would be deducted from the paid amount and the difference will be refunded. Cancellation of Gold coins/bars, frames, customized jewellery, gift cards and loose solitaires will not be accepted under any circumstances. Incase of EMI order, foreclosure/default customer will be charged 10% of the order value as the transaction fees and the balance amount after deducting the transaction fees would be refunded.
• The cancellation of orders that are paid via digital wallets like Safegold or online vouchers or gift cards will not be refunded to your bank account. It will be credited to Satva Gold Wallet only and can be used for future purchases.
• Satva Gold may, at its sole discretion, reserves the right to cancel any particular order. Some situations that may result in your order being canceled or refused are (i) limitations on quantities available for purchase; and (ii) inaccuracies or errors in product or pricing information. We may also require additional verifications or information before accepting any order.

Refund Policy

In the event, a customer wishes to cancel an order in terms of our cancellation policy or opts to not replace a returned item as stated above, a refund may be initiated.

• A refund can only be initiated if the goods are returned to the company at “7-8-9, Ground Floor, Satkar Complex, CG Road, Ahmedabad.”, and verified as stated above.
• A refund usually takes 5 to 7 workings days to process.
• All refunds shall be done by Account Payee Cheques in the name of the customer and none other.